Comcast: not impressed promised * calls back had to call...
A Comcast customer review by GetHuman user ~Robert Crombie from November 25th, 2017
Background on ~Robert Crombie's case
GetHuman: ~Robert Crombie - can you tell our other Comcast customers when your case took place?
~Robert Crombie: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Crombie a list of common Comcast problems)
~Robert Crombie: "Service Outage" was why I was trying to call.
~Robert Crombie's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Crombie: not impressed promised * calls back had to call after * hour *Service terrible*will change to ATT u verse
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Robert Crombie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Crombie: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Robert Crombie: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Robert Crombie: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Crombie taken from his Comcast customer service problem that occurred on November 22nd, 2017.