Comcast: I guess I'm not the only one who's having a hor...
A Comcast customer review by GetHuman user GetHuman-fxmasr from November 29th, 2017
Background on GetHuman-fxmasr's case
GetHuman: GetHuman-fxmasr - can you tell our other Comcast customers when your case took place?
GetHuman-fxmasr: Yup. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fxmasr a list of common Comcast problems)
GetHuman-fxmasr: "Service Outage" was why I was trying to call.
GetHuman-fxmasr's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-fxmasr: I guess I'm not the only one who's having a horrible experience with Xfinity..Just another negative review.**I don’t know from where to begin, but briefly I advise all users not to deal with Xfinity - Comcast Internet provider if you wish to safe your time, nerves, Health and Money.... It is the worst I have ever dealt with and the worst service, Internet not stable, it fluctuate, the Billing is ALWAYS ALWAYS HIGHER THAN IT SHOULD.*They seem to be helpful and supportive but in fact it is nothing but a cheat just to so called, offer support that does not solve any issue.*I came to the point that i would even stay without internet just for the sake of not using what they call internet service.*I recommend everyone not to use XFINITY- COMCAST!! IT IS JUST SOOO DISAPPOINTING...
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-fxmasr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fxmasr: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-fxmasr: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-fxmasr: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fxmasr taken from his Comcast customer service problem that occurred on November 28th, 2017.