Con Edison: Best thing to do is to just dial a random numbe...

A Con Edison customer review by GetHuman user ~anion from November 12th, 2017

Background on ~anion's case

GetHuman: ~anion - can you tell our other Con Edison customers when your case took place?
~anion: Yeah. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Con Edison, and if so, how?
~anion: I used the 800-752-6633 number I found for on the GetHuman Con Edison customer phone number page I was on: Con Edison Customer Service Phone Number
GetHuman: And which of these common Con Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~anion a list of common Con Edison problems)
~anion: "Change appointment" was why I was trying to call.

~anion's review of Con Edison customer service

GetHuman: So how would you sum up your experience for GetHuman's Con Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anion: Best thing to do is to just dial a random number on the automated messages selection menu. Preferably something to do with accounts or sales. Play stupid and tell them that you "Got confused and just pressed anything." Then when you tell them your problem they will send you to someone who can assist you.
GetHuman: Let's quantify your experience contacting Con Edison. On a scale of 1 to 5, how easy is it go get help on a Con Edison problem?
~anion: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anion: I'd give them a two out of five on communication.
GetHuman: And what about Con Edison's ability to quickly and effectively address your problem?
~anion: For that I would say three out of five.
GetHuman: And finally- any advice for other Con Edison customers?
~anion: Call them early in the day or late. Don't forget any personal or account information you might need for Con Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anion taken from his Con Edison customer service problem that occurred on November 2nd, 2017.

Con Edison

3.50 of 5 stars | 44 reviews

~anion's Con Edison Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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