Con Edison: First they ask me if I want electricity. I say...

A Con Edison customer review by GetHuman user ~Gonzalo Franco Montero from November 24th, 2017

Background on ~Gonzalo Franco Montero's case

GetHuman: ~Gonzalo Franco Montero - can you tell our other Con Edison customers when your case took place?
~Gonzalo Franco Montero: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Con Edison, and if so, how?
~Gonzalo Franco Montero: I used the 800-752-6633 number I found for on the GetHuman Con Edison customer phone number page I was on: Con Edison Customer Service Phone Number
GetHuman: And which of these common Con Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~Gonzalo Franco Montero a list of common Con Edison problems)
~Gonzalo Franco Montero: "Book appointment" was why I was trying to call.

~Gonzalo Franco Montero's review of Con Edison customer service

GetHuman: So how would you sum up your experience for GetHuman's Con Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gonzalo Franco Montero: First they ask me if I want electricity. I say yes, and just when I'm about to be all set, the guy asks me "do you also want internet?" I say no. He says let me put you on hold, and my call gets resetted all over again. Rather than for its professional services, Con Edison is known for is lack of interest and strangulating prices based on nothing. Not even customer care they can provide.
GetHuman: Let's quantify your experience contacting Con Edison. On a scale of 1 to 5, how easy is it go get help on a Con Edison problem?
~Gonzalo Franco Montero: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gonzalo Franco Montero: I'd give them a three out of five on communication.
GetHuman: And what about Con Edison's ability to quickly and effectively address your problem?
~Gonzalo Franco Montero: For that I would say four out of five.
GetHuman: And finally- any advice for other Con Edison customers?
~Gonzalo Franco Montero: Call them early in the day or late. Don't forget any personal or account information you might need for Con Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gonzalo Franco Montero taken from his Con Edison customer service problem that occurred on November 17th, 2017.

Con Edison

3.50 of 5 stars | 44 reviews

~Gonzalo Franco Montero's Con Edison Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Con Edison, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Con Edison in any way.

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