Con Edison: I have a credit for over payment and yet must p...
A Con Edison customer review by GetHuman user ~Lars from November 21st, 2017
Background on ~Lars's case
GetHuman: ~Lars - can you tell our other Con Edison customers when your case took place?
~Lars: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Con Edison, and if so, how?
GetHuman: And which of these common Con Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~Lars a list of common Con Edison problems)
~Lars: "Cancel Service" was why I was trying to call.
~Lars's review of Con Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Con Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lars: I have a credit for over payment and yet must pay a level billing charge because rep told me credit could not be applied toward level billing. Does not make sense, because another leveling billing charge was already subtracted from my credit????
GetHuman: Let's quantify your experience contacting Con Edison. On a scale of 1 to 5, how easy is it go get help on a Con Edison problem?
~Lars: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lars: I'd give them a five out of five on communication.
GetHuman: And what about Con Edison's ability to quickly and effectively address your problem?
~Lars: For that I would say five out of five.
GetHuman: And finally- any advice for other Con Edison customers?
~Lars: Call them early in the day or late. Don't forget any personal or account information you might need for Con Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lars taken from his Con Edison customer service problem that occurred on November 12th, 2017.