Con Edison: THE WORST CUSTOMER SERVICE.!!! When I opened my...
A Con Edison customer review by GetHuman user GetHuman-353580 from November 8th, 2017
Background on GetHuman-353580's case
GetHuman: GetHuman-353580 - can you tell our other Con Edison customers when your case took place?
GetHuman-353580: Yes I can. It was morning, on November 1st.
GetHuman: Did you reach out to Con Edison, and if so, how?
GetHuman: And which of these common Con Edison customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-353580 a list of common Con Edison problems)
GetHuman-353580: "Change appointment" was why I was trying to call.
GetHuman-353580's review of Con Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Con Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-353580: THE WORST CUSTOMER SERVICE.!!! When I opened my account, It felt like Junior High school kids were taking down my information. After finishing opening my account, I had a funny feeling that they had taking down the wrong information. So I called back and I was right. My name and email were spelled wrong and it's gets worst. The next day I was waiting for my lights to be turned on, I call to find out whats taking so long and I find out they never put the order in. So I was with out light for * days. It ***** that there's no real alternative to Con Ed.
GetHuman: Let's quantify your experience contacting Con Edison. On a scale of 1 to 5, how easy is it go get help on a Con Edison problem?
GetHuman-353580: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-353580: I'd give them a five out of five on communication.
GetHuman: And what about Con Edison's ability to quickly and effectively address your problem?
GetHuman-353580: For that I would say five out of five.
GetHuman: And finally- any advice for other Con Edison customers?
GetHuman-353580: Call them early in the day or late. Don't forget any personal or account information you might need for Con Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-353580 taken from his Con Edison customer service problem that occurred on November 1st, 2017.