Today april **,**** con edison shut off my gas...
A Con Edison customer review by GetHuman user ~joseph richardson from November 4th, 2017
Background on ~joseph richardson's case
GetHuman: ~joseph richardson - can you tell our other Con Edison customers when your case took place?
~joseph richardson: Yup. It was evening, on October 28th.
GetHuman: Did you reach out to Con Edison, and if so, how?
GetHuman: And which of these common Con Edison customer issues best describes the reason you wanted to talk to them?
(Shows ~joseph richardson a list of common Con Edison problems)
~joseph richardson: "Overcharge on Account" was why I was trying to call.
~joseph richardson's review of Con Edison customer service
GetHuman: So how would you sum up your experience for GetHuman's Con Edison customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joseph richardson: Today april **,**** con edison shut off my gas.For some reason they did.I was just about to make dinner while i open my door and a note is on my door.I got very mad.It said my gas meter was to high and they turned it off for my saftey.I need my gas.
GetHuman: Let's quantify your experience contacting Con Edison. On a scale of 1 to 5, how easy is it go get help on a Con Edison problem?
~joseph richardson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joseph richardson: I'd give them a five out of five on communication.
GetHuman: And what about Con Edison's ability to quickly and effectively address your problem?
~joseph richardson: For that I would say four out of five.
GetHuman: And finally- any advice for other Con Edison customers?
~joseph richardson: Call them early in the day or late. Don't forget any personal or account information you might need for Con Edison to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joseph richardson taken from his Con Edison customer service problem that occurred on October 28th, 2017.