Constellation Energy: Customer beware. These people sign you up for...
A Constellation Energy customer review by GetHuman user ~tasha from November 11th, 2017
Background on ~tasha's case
GetHuman: ~tasha - can you tell our other Constellation Energy customers when your case took place?
~tasha: Sure. It was afternoon, on November 4th.
GetHuman: Did you reach out to Constellation Energy, and if so, how?
GetHuman: And which of these common Constellation Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~tasha a list of common Constellation Energy problems)
~tasha: "Complaint" was why I was trying to call.
~tasha's review of Constellation Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Constellation Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tasha: Customer beware. These people sign you up for a "contract" without you realizing it and then charge you a cancellation fee. We apparently were their customer for ** years through our local gas company and last month we realized they were charging us well over the rate others were paying so we ask the gas company to take us off that program and bill at the gas company standard offer rate. Next thing we know we get a bill for "early cancellation" which Constellation will only waive if you go back to Constellation as your supplier. Cold day before we do any further business with them.
GetHuman: Let's quantify your experience contacting Constellation Energy. On a scale of 1 to 5, how easy is it go get help on a Constellation Energy problem?
~tasha: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tasha: I'd give them a one out of five on communication.
GetHuman: And what about Constellation Energy's ability to quickly and effectively address your problem?
~tasha: For that I would say one out of five.
GetHuman: And finally- any advice for other Constellation Energy customers?
~tasha: Call them early in the day or late. Don't forget any personal or account information you might need for Constellation Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tasha taken from his Constellation Energy customer service problem that occurred on November 4th, 2017.