Constellation Energy: I read the bad reviews but have to add my exper...
A Constellation Energy customer review by GetHuman user ~Willowe from November 20th, 2017
Background on ~Willowe's case
GetHuman: ~Willowe - can you tell our other Constellation Energy customers when your case took place?
~Willowe: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Constellation Energy, and if so, how?
GetHuman: And which of these common Constellation Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Willowe a list of common Constellation Energy problems)
~Willowe: "Book appointment" was why I was trying to call.
~Willowe's review of Constellation Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Constellation Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Willowe: I read the bad reviews but have to add my experience. I got the deal I wanted, * yr contract with fixed rate. Made sure that there were no charges if I should sell my house before * years are up. I have had excellent experiences with Constellation. They said toward the end of the second year I would receive a notice - then I could cancel or renew. Would have to review the $$ then. Enjoyed the $**. Visa gift card too.
GetHuman: Let's quantify your experience contacting Constellation Energy. On a scale of 1 to 5, how easy is it go get help on a Constellation Energy problem?
~Willowe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Willowe: I'd give them a one out of five on communication.
GetHuman: And what about Constellation Energy's ability to quickly and effectively address your problem?
~Willowe: For that I would say four out of five.
GetHuman: And finally- any advice for other Constellation Energy customers?
~Willowe: Call them early in the day or late. Don't forget any personal or account information you might need for Constellation Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Willowe taken from his Constellation Energy customer service problem that occurred on November 13th, 2017.