Consumer Reports: I called on a Saturday afternoon. The robot sa...
A Consumer Reports customer review by GetHuman user ~Kay in WI from November 25th, 2017
Background on ~Kay in WI's case
GetHuman: ~Kay in WI - can you tell our other Consumer Reports customers when your case took place?
~Kay in WI: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~Kay in WI a list of common Consumer Reports problems)
~Kay in WI: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~Kay in WI's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kay in WI: I called on a Saturday afternoon. The robot said there would be about a ** minute wait. I timed it on my computer:it was ** minutes, but my subscription problem was solved and I worked on something else while waiting. Thanks for the number - this problem needed immediate attention - waiting for an email response would not have been helpful.
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~Kay in WI: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kay in WI: I'd give them a five out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~Kay in WI: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~Kay in WI: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kay in WI taken from his Consumer Reports customer service problem that occurred on November 16th, 2017.