Consumer Reports: I got an email a month ago saying that my subsc...
A Consumer Reports customer review by GetHuman user ~Gu3mom from November 22nd, 2017
Background on ~Gu3mom's case
GetHuman: ~Gu3mom - can you tell our other Consumer Reports customers when your case took place?
~Gu3mom: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~Gu3mom a list of common Consumer Reports problems)
~Gu3mom: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~Gu3mom's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gu3mom: I got an email a month ago saying that my subscription could not auto-renew because my credit card had expired. I did not want to renew at this time so did nothing. Even so, a charge went through on that "expired" card * weeks later without my knowledge or consent! I phoned today for an explanation and reversal. She had no explanation but did say she would process a cancellation*refund. Assuming the charge is reversed as promised, it's a reasonable solution, albeit to a problem that shouldn't have existed in the first place.
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~Gu3mom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gu3mom: I'd give them a five out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~Gu3mom: For that I would say four out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~Gu3mom: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gu3mom taken from his Consumer Reports customer service problem that occurred on November 13th, 2017.