Consumer Reports: Yes, I had to wait, but not too long. The recor...
A Consumer Reports customer review by GetHuman user ~ZipJae from November 25th, 2017
Background on ~ZipJae's case
GetHuman: ~ZipJae - can you tell our other Consumer Reports customers when your case took place?
~ZipJae: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~ZipJae a list of common Consumer Reports problems)
~ZipJae: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~ZipJae's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ZipJae: Yes, I had to wait, but not too long. The recorded message, the first time, said there was a* minutes wait time due to call volume, or because of the popularity of their products, or something like that. While I was on hold, I had another call come in that I had to take, so had to disconnect from CR. Called back a few minutes later. Recording said * minutes, this time. It actually took ** minutes, but once I got a rep on the line, all was taken care of with respect, and quickly. Hopefully now, the monthly requests for donation and subscription renewals will stop.
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~ZipJae: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ZipJae: I'd give them a three out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~ZipJae: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~ZipJae: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ZipJae taken from his Consumer Reports customer service problem that occurred on November 15th, 2017.