Consumer Reports: The issue I had was with the subscription depar...
A Consumer Reports customer review by GetHuman user ~Karen Kamps from November 19th, 2017
Background on ~Karen Kamps's case
GetHuman: ~Karen Kamps - can you tell our other Consumer Reports customers when your case took place?
~Karen Kamps: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Consumer Reports, and if so, how?
GetHuman: And which of these common Consumer Reports customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen Kamps a list of common Consumer Reports problems)
~Karen Kamps: "None of those really matches why I wanted to call Consumer Reports that day." was why I was trying to call.
~Karen Kamps's review of Consumer Reports customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumer Reports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen Kamps: The issue I had was with the subscription department sending me repeat bills for a subscription paid since Oct *, ****, that was paid online.
GetHuman: Let's quantify your experience contacting Consumer Reports. On a scale of 1 to 5, how easy is it go get help on a Consumer Reports problem?
~Karen Kamps: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen Kamps: I'd give them a four out of five on communication.
GetHuman: And what about Consumer Reports's ability to quickly and effectively address your problem?
~Karen Kamps: For that I would say five out of five.
GetHuman: And finally- any advice for other Consumer Reports customers?
~Karen Kamps: Call them early in the day or late. Don't forget any personal or account information you might need for Consumer Reports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen Kamps taken from his Consumer Reports customer service problem that occurred on November 18th, 2017.