Continental Airlines: The service repetitive on the paging service fo...
A Continental Airlines customer review by GetHuman user ~pissed off from November 5th, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other Continental Airlines customers when your case took place?
~pissed off: Yeah. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Continental Airlines, and if so, how?
GetHuman: And which of these common Continental Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common Continental Airlines problems)
~pissed off: "Make a booking" was why I was trying to call.
~pissed off's review of Continental Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Continental Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: The service repetitive on the paging service for Terminal A ******* AT *:** AM is the rudest, inconsiderate, person I have ever had to deal with. My mother's connecting flight to Charleston SC can cancelled due to staff issues, at ** years old, she stood for hours waiting to see if she could get on flight ****, and obviously did not make the flight, when I phones to see if she made the flight, the continental rep I dealt with previously was on break, the new rep. that took her place would not provide any help at all. Every time my family or friends or the company I work for fly's with continental into Newark, the flights are ALWAYS cancelled, it's to the point that my company Cummins, will not even use this air line, I will never use this airline again or will anyone I know, use this airline. You might want to have a few customer service refreshers courses for your employee's and maybe you can become a half way decent airline again!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Continental Airlines. On a scale of 1 to 5, how easy is it go get help on a Continental Airlines problem?
~pissed off: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a three out of five on communication.
GetHuman: And what about Continental Airlines's ability to quickly and effectively address your problem?
~pissed off: For that I would say two out of five.
GetHuman: And finally- any advice for other Continental Airlines customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Continental Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his Continental Airlines customer service problem that occurred on November 1st, 2017.