Continental Airlines: looking for person to speak with about trouble...
A Continental Airlines customer review by GetHuman user ~mary e from November 7th, 2017
Background on ~mary e's case
GetHuman: ~mary e - can you tell our other Continental Airlines customers when your case took place?
~mary e: Sure. It was evening, on October 30th.
GetHuman: Did you reach out to Continental Airlines, and if so, how?
GetHuman: And which of these common Continental Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~mary e a list of common Continental Airlines problems)
~mary e: "Change flight" was why I was trying to call.
~mary e's review of Continental Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Continental Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mary e: looking for person to speak with about trouble on flight previous day -- gave me phone number which turned out to be a fax line!
GetHuman: Let's quantify your experience contacting Continental Airlines. On a scale of 1 to 5, how easy is it go get help on a Continental Airlines problem?
~mary e: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mary e: I'd give them a two out of five on communication.
GetHuman: And what about Continental Airlines's ability to quickly and effectively address your problem?
~mary e: For that I would say five out of five.
GetHuman: And finally- any advice for other Continental Airlines customers?
~mary e: Call them early in the day or late. Don't forget any personal or account information you might need for Continental Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mary e taken from his Continental Airlines customer service problem that occurred on October 30th, 2017.