Cook's Illustrated: call won't even go to ans. says go on line wor...
A Cook's Illustrated customer review by GetHuman user ~janet showaltwer from November 19th, 2017
Background on ~janet showaltwer's case
GetHuman: ~janet showaltwer - can you tell our other Cook's Illustrated customers when your case took place?
~janet showaltwer: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Cook's Illustrated, and if so, how?
GetHuman: And which of these common Cook's Illustrated customer issues best describes the reason you wanted to talk to them?
(Shows ~janet showaltwer a list of common Cook's Illustrated problems)
~janet showaltwer: "None of those really matches why I wanted to call Cook's Illustrated that day." was why I was trying to call.
~janet showaltwer's review of Cook's Illustrated customer service
GetHuman: So how would you sum up your experience for GetHuman's Cook's Illustrated customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janet showaltwer: call won't even go to ans. says go on line worst customer service I have ever had. as charged twice for renewal of * subscriptions. Must get this cleared up.
GetHuman: Let's quantify your experience contacting Cook's Illustrated. On a scale of 1 to 5, how easy is it go get help on a Cook's Illustrated problem?
~janet showaltwer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janet showaltwer: I'd give them a five out of five on communication.
GetHuman: And what about Cook's Illustrated's ability to quickly and effectively address your problem?
~janet showaltwer: For that I would say five out of five.
GetHuman: And finally- any advice for other Cook's Illustrated customers?
~janet showaltwer: Call them early in the day or late. Don't forget any personal or account information you might need for Cook's Illustrated to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janet showaltwer taken from his Cook's Illustrated customer service problem that occurred on November 12th, 2017.