Costco Travel: The website screen to view amenities and types...
A Costco Travel customer review by GetHuman user ~Nancy Anvari from November 14th, 2017
Background on ~Nancy Anvari's case
GetHuman: ~Nancy Anvari - can you tell our other Costco Travel customers when your case took place?
~Nancy Anvari: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Costco Travel, and if so, how?
GetHuman: And which of these common Costco Travel customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy Anvari a list of common Costco Travel problems)
~Nancy Anvari: "Loyalty program" was why I was trying to call.
~Nancy Anvari's review of Costco Travel customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco Travel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy Anvari: The website screen to view amenities and types of rooms is static at the top of the information and doesn't go down. The phone computer voice menu doesn't recognize when I click * for hotel only reservations. The voice continues on and then says press star to repeat. And again, it doesn't recognize that I click *. This is the only communication I have found. Please call me at ***-***-****. I want to book at Waikiki Beach for * adults and * child effective ***** to **********.
GetHuman: Let's quantify your experience contacting Costco Travel. On a scale of 1 to 5, how easy is it go get help on a Costco Travel problem?
~Nancy Anvari: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy Anvari: I'd give them a four out of five on communication.
GetHuman: And what about Costco Travel's ability to quickly and effectively address your problem?
~Nancy Anvari: For that I would say five out of five.
GetHuman: And finally- any advice for other Costco Travel customers?
~Nancy Anvari: Call them early in the day or late. Don't forget any personal or account information you might need for Costco Travel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy Anvari taken from his Costco Travel customer service problem that occurred on November 5th, 2017.