Cox Communications - Arizona: Called these guys twice when they downgraded my...
A Cox Communications - Arizona customer review by GetHuman user ~BenAZ from October 26th, 2017
Background on ~BenAZ's case
GetHuman: ~BenAZ - can you tell our other Cox Communications - Arizona customers when your case took place?
~BenAZ: Yeah. It was evening, on October 20th.
GetHuman: Did you reach out to Cox Communications - Arizona, and if so, how?
GetHuman: And which of these common Cox Communications - Arizona customer issues best describes the reason you wanted to talk to them?
(Shows ~BenAZ a list of common Cox Communications - Arizona problems)
~BenAZ: "Technical support" was why I was trying to call.
~BenAZ's review of Cox Communications - Arizona customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications - Arizona customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BenAZ: Called these guys twice when they downgraded my service without asking, took * calls and a truck roll to fix. CSRs are nice but techs are slow and incompetent, bad communications between their staff.
GetHuman: Let's quantify your experience contacting Cox Communications - Arizona. On a scale of 1 to 5, how easy is it go get help on a Cox Communications - Arizona problem?
~BenAZ: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BenAZ: I'd give them a four out of five on communication.
GetHuman: And what about Cox Communications - Arizona's ability to quickly and effectively address your problem?
~BenAZ: For that I would say five out of five.
GetHuman: And finally- any advice for other Cox Communications - Arizona customers?
~BenAZ: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications - Arizona to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BenAZ taken from his Cox Communications - Arizona customer service problem that occurred on October 20th, 2017.