Cox Communications: Cox was not able to make a simple name change f...
A Cox Communications customer review by GetHuman user ~patricia from November 24th, 2017
Background on ~patricia's case
GetHuman: ~patricia - can you tell our other Cox Communications customers when your case took place?
~patricia: Yes I can. It was late at night, on November 22nd.
GetHuman: Did you reach out to Cox Communications, and if so, how?
GetHuman: And which of these common Cox Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~patricia a list of common Cox Communications problems)
~patricia: "Service or technical issues" was why I was trying to call.
~patricia's review of Cox Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patricia: Cox was not able to make a simple name change for a new widow. Instead her number of ** years was changed. After speaking to many people she was assured that her number would not change. To date she has a different number. Frustrated and disappointed she turned to her son. In addition to horrible customer service this resembles elder abuse.
GetHuman: Let's quantify your experience contacting Cox Communications. On a scale of 1 to 5, how easy is it go get help on a Cox Communications problem?
~patricia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patricia: I'd give them a five out of five on communication.
GetHuman: And what about Cox Communications's ability to quickly and effectively address your problem?
~patricia: For that I would say three out of five.
GetHuman: And finally- any advice for other Cox Communications customers?
~patricia: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patricia taken from his Cox Communications customer service problem that occurred on November 22nd, 2017.