Cox Communications: rates reduced (due to transfer*move of service...
A Cox Communications customer review by GetHuman user GetHuman-50177 from November 25th, 2017
Background on GetHuman-50177's case
GetHuman: GetHuman-50177 - can you tell our other Cox Communications customers when your case took place?
GetHuman-50177: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Cox Communications, and if so, how?
GetHuman: And which of these common Cox Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-50177 a list of common Cox Communications problems)
GetHuman-50177: "Cancel or change services" was why I was trying to call.
GetHuman-50177's review of Cox Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-50177: rates reduced (due to transfer*move of service) was able to negotiate a little bit, but multiple sales tactics on their part were used, i.e. bundling, etc.
GetHuman: Let's quantify your experience contacting Cox Communications. On a scale of 1 to 5, how easy is it go get help on a Cox Communications problem?
GetHuman-50177: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-50177: I'd give them a four out of five on communication.
GetHuman: And what about Cox Communications's ability to quickly and effectively address your problem?
GetHuman-50177: For that I would say three out of five.
GetHuman: And finally- any advice for other Cox Communications customers?
GetHuman-50177: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-50177 taken from his Cox Communications customer service problem that occurred on November 17th, 2017.