Craigslist: It is absolutely disgusting that you have not o...

A Craigslist customer review by GetHuman user ~Brandy Alexandra from November 23rd, 2017

Background on ~Brandy Alexandra's case

GetHuman: ~Brandy Alexandra - can you tell our other Craigslist customers when your case took place?
~Brandy Alexandra: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Craigslist, and if so, how?
~Brandy Alexandra: I used the 415-399-5200 number I found for on the GetHuman Craigslist customer phone number page I was on: Craigslist Customer Service Phone Number
GetHuman: And which of these common Craigslist customer issues best describes the reason you wanted to talk to them?
(Shows ~Brandy Alexandra a list of common Craigslist problems)
~Brandy Alexandra: "Fraud" was why I was trying to contact.

~Brandy Alexandra's review of Craigslist customer service

GetHuman: So how would you sum up your experience for GetHuman's Craigslist customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brandy Alexandra: It is absolutely disgusting that you have not one number or email option or chat option for your customers. You have millions of subscribers and you are just as bad if not worse than all these other companies with little or no support. You could hire some of our ** million Americans out of work and * million on a part time work with no benefits. You are just a GREEDY company and your customers mean nothing to you, otherwise you would provide these services. It's as simple as that.
GetHuman: Let's quantify your experience contacting Craigslist. On a scale of 1 to 5, how easy is it go get help on a Craigslist problem?
~Brandy Alexandra: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brandy Alexandra: I'd give them a three out of five on communication.
GetHuman: And what about Craigslist's ability to quickly and effectively address your problem?
~Brandy Alexandra: For that I would say four out of five.
GetHuman: And finally- any advice for other Craigslist customers?
~Brandy Alexandra: Call them early in the day or late. Don't forget any personal or account information you might need for Craigslist to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brandy Alexandra taken from his Craigslist customer service problem that occurred on November 16th, 2017.

Craigslist

1.22 of 5 stars | 241 reviews

~Brandy Alexandra's Craigslist Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Craigslist, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Craigslist in any way.

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