Credit Karma: For years I used CK only to received a POOR cre...

A Credit Karma customer review by GetHuman user ~r9obcal7 from November 20th, 2017

Background on ~r9obcal7's case

GetHuman: ~r9obcal7 - can you tell our other Credit Karma customers when your case took place?
~r9obcal7: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Credit Karma, and if so, how?
~r9obcal7: I used a help page I found on the GetHuman Credit Karma customer service contact info page: Contact Credit Karma Customer Service
GetHuman: And which of these common Credit Karma customer issues best describes the reason you wanted to talk to them?
(Shows ~r9obcal7 a list of common Credit Karma problems)
~r9obcal7: "Question" was why I was trying to contact.

~r9obcal7's review of Credit Karma customer service

GetHuman: So how would you sum up your experience for GetHuman's Credit Karma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~r9obcal7: For years I used CK only to received a POOR credit score consistently. Recently, again, they emailed me a score of *** specifying as usual it was POOR and promoting their fix it solution Lexington Law to repair my credit. The next email I read was from my bank stating my personal information had been compromised and that they enrolled me and hundreds of others in a credit *protection service for two years to monitor Identity theft.**Now here's the thing, CK's email said my credit score was *** POOR but Trans *Union, which is the credit bureau CK uses, stated my credit score as *** FAIR.*I pondered this for a while and realized CK and LL are self serving and only *concerned with getting money for nothing. Either they cannot read or they are just trying to make me feel I need their services. I cannot justify how they can send me a poor rating year after year when in actually my score was on the rise.* *Go to the source, their are * credit bureaus check with them directly to monitor *yo
GetHuman: Let's quantify your experience contacting Credit Karma. On a scale of 1 to 5, how easy is it go get help on a Credit Karma problem?
~r9obcal7: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~r9obcal7: I'd give them a three out of five on communication.
GetHuman: And what about Credit Karma's ability to quickly and effectively address your problem?
~r9obcal7: For that I would say one out of five.
GetHuman: And finally- any advice for other Credit Karma customers?
~r9obcal7: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Credit Karma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~r9obcal7 taken from his Credit Karma customer service problem that occurred on November 18th, 2017.

Credit Karma

1.33 of 5 stars | 104 reviews

~r9obcal7's Credit Karma Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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