Credit One Bank: How can ANY company offering a service, especia...
A Credit One Bank customer review by GetHuman user GetHuman-288000 from November 27th, 2017
Background on GetHuman-288000's case
GetHuman: GetHuman-288000 - can you tell our other Credit One Bank customers when your case took place?
GetHuman-288000: Yes I can. It was evening, on November 24th.
GetHuman: Did you reach out to Credit One Bank, and if so, how?
GetHuman: And which of these common Credit One Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-288000 a list of common Credit One Bank problems)
GetHuman-288000: "Cancel My Account" was why I was trying to call.
GetHuman-288000's review of Credit One Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Credit One Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-288000: How can ANY company offering a service, especially a financial service that's currently scrutinized because of online security threats and hacks, not HAVE ANY LIVE SERVICE OR AN EMAIL SERVICE BUT WILL BE GLAD TO CHARGE YOU A $* FEE TO EXPEDITE YOUR PAYMENT AND $** FOR A REPLACEMENT CARD. CREDIT ONE - IF YOU NEED TO CHARGE ME ADDITIONAL FEES TO PROVIDE ANY SERVICE WHATSOEVER THAT I CAN UNDERSTAND WHAT THEY ARE SAYING AND IF YOU CAN JUST KEEP UP WITH MY EXPIRATION DATE AND SEND ME A NEW CARD BEFORE IM STUCK WITHOUT CREDIT, THEN GO RIGHT AHEAD. IN FACT, DONT SEND ME A REPLACEMENT. I WILL NEVER USE MY CREDITONE CARD AGAIN AND I WILL GO OUT OF MY WAY TO SHARE THIS ON AS MANY SITES AS I CAN SO THAT THEY CAN PROTECT THEMSELVES. WHO IS THE CEO OF THIS COMPANY? IF YOU NEED A NEW CEO, MY ** YEAR OLD DAUGHTER CAN DO A BETTER JOB THAN THE CURRENT, SO CALLED, LEADERS OF CREDITONES FUTURE.
GetHuman: Let's quantify your experience contacting Credit One Bank. On a scale of 1 to 5, how easy is it go get help on a Credit One Bank problem?
GetHuman-288000: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-288000: I'd give them a one out of five on communication.
GetHuman: And what about Credit One Bank's ability to quickly and effectively address your problem?
GetHuman-288000: For that I would say three out of five.
GetHuman: And finally- any advice for other Credit One Bank customers?
GetHuman-288000: Call them early in the day or late. Don't forget any personal or account information you might need for Credit One Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-288000 taken from his Credit One Bank customer service problem that occurred on November 24th, 2017.