Credit One Bank: I Citizen USA,firts time call for resolve my fr...
A Credit One Bank customer review by GetHuman user ~Miguel from November 27th, 2017
Background on ~Miguel's case
GetHuman: ~Miguel - can you tell our other Credit One Bank customers when your case took place?
~Miguel: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Credit One Bank, and if so, how?
GetHuman: And which of these common Credit One Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Miguel a list of common Credit One Bank problems)
~Miguel: "Setup an account" was why I was trying to call.
~Miguel's review of Credit One Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Credit One Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Miguel: I Citizen USA,firts time call for resolve my fricking problem with this Credit Card ,send me late my staiment for payment ,so rediculo for paid in past due day is not my folk and call customer services is conection INDIAN COUNTRY,I not reace people ,Im spanish background in speaking * lenguages,I thing people so nice,my complaint is low volumen in the phone speaker ,background so higth louth ,strom acent for that country ,i call * time diferent agent with English Names in notttt understand what all guys said,probably nice peolple ,so mad for thist company,I never ever recomend thist credit card ,in few minuts i call for cancelad complity thist account.
GetHuman: Let's quantify your experience contacting Credit One Bank. On a scale of 1 to 5, how easy is it go get help on a Credit One Bank problem?
~Miguel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Miguel: I'd give them a four out of five on communication.
GetHuman: And what about Credit One Bank's ability to quickly and effectively address your problem?
~Miguel: For that I would say three out of five.
GetHuman: And finally- any advice for other Credit One Bank customers?
~Miguel: Call them early in the day or late. Don't forget any personal or account information you might need for Credit One Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Miguel taken from his Credit One Bank customer service problem that occurred on November 22nd, 2017.