Credit One Bank: I was able to speak to someone, Mel (Meloney*sp...
A Credit One Bank customer review by GetHuman user ~Ticked Off from November 16th, 2017
Background on ~Ticked Off's case
GetHuman: ~Ticked Off - can you tell our other Credit One Bank customers when your case took place?
~Ticked Off: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Credit One Bank, and if so, how?
GetHuman: And which of these common Credit One Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Ticked Off a list of common Credit One Bank problems)
~Ticked Off: "Trouble Sending a Payment" was why I was trying to call.
~Ticked Off's review of Credit One Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Credit One Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked Off: I was able to speak to someone, Mel (Meloney*spelling*). Told her how I couldn't login to my account after registering. Her reply was to click on "forgot user name or password" and create a new user name and password. I was able to log into my account for another shock that my starting balance was only $** and not the $*** suggested. So, I am now ($***) over my limit.
GetHuman: Let's quantify your experience contacting Credit One Bank. On a scale of 1 to 5, how easy is it go get help on a Credit One Bank problem?
~Ticked Off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked Off: I'd give them a two out of five on communication.
GetHuman: And what about Credit One Bank's ability to quickly and effectively address your problem?
~Ticked Off: For that I would say one out of five.
GetHuman: And finally- any advice for other Credit One Bank customers?
~Ticked Off: Call them early in the day or late. Don't forget any personal or account information you might need for Credit One Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked Off taken from his Credit One Bank customer service problem that occurred on November 8th, 2017.