Credit One Bank: IT IS NOT TRUE that the lost-and-stolen-card op...
A Credit One Bank customer review by GetHuman user ~Anonymous from November 14th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Credit One Bank customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to Credit One Bank, and if so, how?
GetHuman: And which of these common Credit One Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Credit One Bank problems)
~Anonymous: "Dispute a Charge" was why I was trying to call.
~Anonymous's review of Credit One Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Credit One Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: IT IS NOT TRUE that the lost-and-stolen-card option is open ****. (I didn't have a lost or stolen card, but that was, according to the contact-us page, my only option for reaching a live person on a Sunday afternoon, Eastern time. But that number two bounces you into a message asking to call back during regular hours. NO possibility of leaving a message, NO e-mail address. I only wanted to find out why, FOR WEEKS, their website was "temporarily" unable to access one of my two accounts with them....
GetHuman: Let's quantify your experience contacting Credit One Bank. On a scale of 1 to 5, how easy is it go get help on a Credit One Bank problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Credit One Bank's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Credit One Bank customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Credit One Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Credit One Bank customer service problem that occurred on November 11th, 2017.