Cricket Communications: I got Cricket Broadband and asked the sales per...
A Cricket Communications customer review by GetHuman user ~sickofcricket from November 1st, 2017
Background on ~sickofcricket's case
GetHuman: ~sickofcricket - can you tell our other Cricket Communications customers when your case took place?
~sickofcricket: Yes I can. It was morning, on October 24th.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~sickofcricket a list of common Cricket Communications problems)
~sickofcricket: "Lower my bill" was why I was trying to call.
~sickofcricket's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sickofcricket: I got Cricket Broadband and asked the sales person at the strore extensive questions regarding how much usage a consumer will get with *GB etc. and the bottom line is that she lied to me to get the busniess and after * days of surfing and watching videos, I used up my *GBs!**I called Cricket and had to speak with TWO different supervisors and the employees spoke EXTREMELY broken english and finally the supervisor told me that i should have watched my usage!!!!!!! I ripped him another hole!!!!!!!!!!!!! Cricket DOES NOT provide anyway to monitor usage and furthermore when I inquired about how to monitor usage I was lied to!!!**As soon as I get my rebate I will NEVER NEVER use Cricket again.**WARNING: Consumers DO NOT use Cricket broadband because there is many hidden clauses that they do not tell the public. Just as a consumer said in their review, when I did pay my second month to begin again, it still took *-* minutes for pages to download and if you you discontinue your service BEFORE
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
~sickofcricket: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sickofcricket: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
~sickofcricket: For that I would say three out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
~sickofcricket: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sickofcricket taken from his Cricket Communications customer service problem that occurred on October 24th, 2017.