Cricket Communications: I had been a customer for years but got disappo...
A Cricket Communications customer review by GetHuman user ~madder from November 19th, 2017
Background on ~madder's case
GetHuman: ~madder - can you tell our other Cricket Communications customers when your case took place?
~madder: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~madder a list of common Cricket Communications problems)
~madder: "Update account information" was why I was trying to call.
~madder's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madder: I had been a customer for years but got disappointed with the customer service they offer I had to use it for the *nd time the *st one was to activate my service and they were nice and now I regret calling them no help at all.and I had to go to a different company I will also let my friends know how they treated me just in case they need help.*no mgr to talk to.
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
~madder: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madder: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
~madder: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
~madder: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madder taken from his Cricket Communications customer service problem that occurred on November 10th, 2017.