Cricket Communications: arguementative, heavily accented representitive...
A Cricket Communications customer review by GetHuman user ~a dissatisified customer from November 16th, 2017
Background on ~a dissatisified customer's case
GetHuman: ~a dissatisified customer - can you tell our other Cricket Communications customers when your case took place?
~a dissatisified customer: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~a dissatisified customer a list of common Cricket Communications problems)
~a dissatisified customer: "Change plan" was why I was trying to call.
~a dissatisified customer's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~a dissatisified customer: arguementative, heavily accented representitives that read scripts and refuse to escalate issues. they still can't solve an issue I've had with the phone. try going with Metro PCS (or any other service) for a slightly better plan for the same monthly price.
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
~a dissatisified customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~a dissatisified customer: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
~a dissatisified customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
~a dissatisified customer: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~a dissatisified customer taken from his Cricket Communications customer service problem that occurred on November 15th, 2017.