Cricket Communications: the *** customer service line, kept disconnecti...
A Cricket Communications customer review by GetHuman user GetHuman-208456 from October 31st, 2017
Background on GetHuman-208456's case
GetHuman: GetHuman-208456 - can you tell our other Cricket Communications customers when your case took place?
GetHuman-208456: Sure. It was morning, on October 22nd.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-208456 a list of common Cricket Communications problems)
GetHuman-208456: "Cancel service" was why I was trying to call.
GetHuman-208456's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-208456: the *** customer service line, kept disconnecting me then when i got the number here for a live person, they said they couldnt help me something wrong with account
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
GetHuman-208456: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-208456: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
GetHuman-208456: For that I would say four out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
GetHuman-208456: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-208456 taken from his Cricket Communications customer service problem that occurred on October 22nd, 2017.