Cricket Wireless: Can't get order status

A Cricket Wireless customer review by GetHuman user GetHuman-bsdtwd1 from November 29th, 2017

Background on GetHuman-bsdtwd1's case

GetHuman: GetHuman-bsdtwd1 - can you tell our other Cricket Wireless customers when your case took place?
GetHuman-bsdtwd1: Sure. It was morning, on November 24th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman-bsdtwd1: I used the 800-274-2538 number I found for on the GetHuman Cricket Wireless customer phone number page I was on: Cricket Wireless Customer Service Phone Number
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bsdtwd1 a list of common Cricket Wireless problems)
GetHuman-bsdtwd1: "Service problem" was why I was trying to call.

GetHuman-bsdtwd1's review of Cricket Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bsdtwd1: Can't get order status
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-bsdtwd1: I've tried my best to become a Cricket customer but my order is in progress* limbo since *******. Your people can't provide the "why". Just long, loud hold music and then hung up on. I think I'll try a real company
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
GetHuman-bsdtwd1: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bsdtwd1: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
GetHuman-bsdtwd1: For that I would say two out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
GetHuman-bsdtwd1: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bsdtwd1 taken from his Cricket Wireless customer service problem that occurred on November 24th, 2017.

Cricket Wireless

1.19 of 5 stars | 254 reviews

GetHuman-bsdtwd1's Cricket Wireless Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cricket Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cricket Wireless in any way.

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