Cricket Wireless: Earlier I wrote the review below. it was based...
A Cricket Wireless customer review by GetHuman user GetHuman-197939 from November 14th, 2017
Background on GetHuman-197939's case
GetHuman: GetHuman-197939 - can you tell our other Cricket Wireless customers when your case took place?
GetHuman-197939: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197939 a list of common Cricket Wireless problems)
GetHuman-197939: "Service problem" was why I was trying to call.
GetHuman-197939's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197939: Earlier I wrote the review below. it was based on my experience trying to get support on my own. Then I found the site *page where GET HUMAN and LucyPhone had combined efforts and they called Cricket tech support for me!*This worked great! I finally got through. The Cricket customer support still had several issues but Get Human and Lucy Phone set up worked like a charm to get me through to several (they kept forwarding me to next department) humans. So now they get "average" based on what happens once you get to talk to them. They still get an F when you try to get a human on your own.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
GetHuman-197939: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197939: I'd give them a four out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
GetHuman-197939: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
GetHuman-197939: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197939 taken from his Cricket Wireless customer service problem that occurred on November 9th, 2017.