Cricket Wireless: I went into Portland, Or. Location on SE **rd W...

A Cricket Wireless customer review by GetHuman user ~Social Butterfly ~ from November 27th, 2017

Background on ~Social Butterfly ~'s case

GetHuman: ~Social Butterfly ~ - can you tell our other Cricket Wireless customers when your case took place?
~Social Butterfly ~: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
~Social Butterfly ~: I used the 800-274-2538 number I found for on the GetHuman Cricket Wireless customer phone number page I was on: Cricket Wireless Customer Service Phone Number
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Social Butterfly ~ a list of common Cricket Wireless problems)
~Social Butterfly ~: "Account access" was why I was trying to call.

~Social Butterfly ~'s review of Cricket Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Social Butterfly ~: I went into Portland, Or. Location on SE **rd Woodstock location it was ** min to closing, I was not welcomed nor issues fixed & reason I came in person Rudest associates ever, he actually asked me to come back tomorrow to PAY MY BILL! He said he logged out already & it was a hassle. Then i brought * nice phones to participate in the trade-up program & Upgrade my phone.. According to this rude jack a** I CANT do that either because the trade-in program is solely for NEW Customers ONLY?? Is this true anyone? Please verify for me?
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Social Butterfly ~: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Social Butterfly ~: I'd give them a four out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Social Butterfly ~: For that I would say three out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Social Butterfly ~: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Social Butterfly ~ taken from his Cricket Wireless customer service problem that occurred on November 25th, 2017.

Cricket Wireless

1.19 of 5 stars | 254 reviews

~Social Butterfly ~'s Cricket Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cricket Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cricket Wireless in any way.

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