Cricket Wireless: i called, and i waited ** minutes for a custome...

A Cricket Wireless customer review by GetHuman user ~americanpro23 from November 24th, 2017

Background on ~americanpro23's case

GetHuman: ~americanpro23 - can you tell our other Cricket Wireless customers when your case took place?
~americanpro23: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
~americanpro23: I used the 800-274-2538 number I found for on the GetHuman Cricket Wireless customer phone number page I was on: Cricket Wireless Customer Service Phone Number
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~americanpro23 a list of common Cricket Wireless problems)
~americanpro23: "Change Plan" was why I was trying to call.

~americanpro23's review of Cricket Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~americanpro23: i called, and i waited ** minutes for a customer service, then i waited another ** minutes, and then i was waitng then, they ask if i talk english or spanish? then i was telling em english am from america, then they said their from central america, they are a fraud paying foreigners from central america for customer service in america. then they are very rude, it supposed to be recorded but they do not do it! only if it benefits them thats it! their policy and rules are BS! the people working in the store are elementary drop outs that come to america to get a job, i tlk * one of them and told me their payed under the table, the only one getting minimum wage is the BOSS AKA supervisor in the store.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~americanpro23: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~americanpro23: I'd give them a three out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~americanpro23: For that I would say four out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~americanpro23: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~americanpro23 taken from his Cricket Wireless customer service problem that occurred on November 19th, 2017.

Cricket Wireless

1.19 of 5 stars | 254 reviews

~americanpro23's Cricket Wireless Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cricket Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cricket Wireless in any way.

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