Cricket Wireless: When I was trying to get the number of a store...
A Cricket Wireless customer review by GetHuman user ~Bria Sims from November 19th, 2017
Background on ~Bria Sims's case
GetHuman: ~Bria Sims - can you tell our other Cricket Wireless customers when your case took place?
~Bria Sims: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Bria Sims a list of common Cricket Wireless problems)
~Bria Sims: "Change plan" was why I was trying to call.
~Bria Sims's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bria Sims: When I was trying to get the number of a store location the automated voice message was saying the number too fast.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Bria Sims: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bria Sims: I'd give them a two out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Bria Sims: For that I would say three out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Bria Sims: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bria Sims taken from his Cricket Wireless customer service problem that occurred on November 16th, 2017.