Crockpot: i have emailed * times for a part with no reply...
A Crockpot customer review by GetHuman user ~k from November 24th, 2017
Background on ~k's case
GetHuman: ~k - can you tell our other Crockpot customers when your case took place?
~k: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Crockpot, and if so, how?
GetHuman: And which of these common Crockpot customer issues best describes the reason you wanted to talk to them?
(Shows ~k a list of common Crockpot problems)
~k: "Overcharge/Strange charge" was why I was trying to call.
~k's review of Crockpot customer service
GetHuman: So how would you sum up your experience for GetHuman's Crockpot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~k: i have emailed * times for a part with no reply. i have now called * times and no one answers... on hold in que. disgraceful...over an hour no answer.
GetHuman: Let's quantify your experience contacting Crockpot. On a scale of 1 to 5, how easy is it go get help on a Crockpot problem?
~k: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~k: I'd give them a two out of five on communication.
GetHuman: And what about Crockpot's ability to quickly and effectively address your problem?
~k: For that I would say five out of five.
GetHuman: And finally- any advice for other Crockpot customers?
~k: Call them early in the day or late. Don't forget any personal or account information you might need for Crockpot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~k taken from his Crockpot customer service problem that occurred on November 17th, 2017.