Crocs: Astonishingly, I only waited one minute to spea...
A Crocs customer review by GetHuman user ~beckyrn41 from October 28th, 2017
Background on ~beckyrn41's case
GetHuman: ~beckyrn41 - can you tell our other Crocs customers when your case took place?
~beckyrn41: Yes I can. It was middle of the night, on October 19th.
GetHuman: Did you reach out to Crocs, and if so, how?
GetHuman: And which of these common Crocs customer issues best describes the reason you wanted to talk to them?
(Shows ~beckyrn41 a list of common Crocs problems)
~beckyrn41: "Overcharge/Strange charge" was why I was trying to call.
~beckyrn41's review of Crocs customer service
GetHuman: So how would you sum up your experience for GetHuman's Crocs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beckyrn41: Astonishingly, I only waited one minute to speak to a human. Her name was Sharon. She was very pleasant & able to help me with my questions. She even gave me her phone extension if I need to call back. I am stunned. Most companies keep you on hold forever.
GetHuman: Let's quantify your experience contacting Crocs. On a scale of 1 to 5, how easy is it go get help on a Crocs problem?
~beckyrn41: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beckyrn41: I'd give them a three out of five on communication.
GetHuman: And what about Crocs's ability to quickly and effectively address your problem?
~beckyrn41: For that I would say four out of five.
GetHuman: And finally- any advice for other Crocs customers?
~beckyrn41: Call them early in the day or late. Don't forget any personal or account information you might need for Crocs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beckyrn41 taken from his Crocs customer service problem that occurred on October 19th, 2017.
Crocs
1.00 of 5 stars | 4 reviews
~beckyrn41's Crocs Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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