Crocs: Contacting the Service Rep (Cheryl) couldn't be...
A Crocs customer review by GetHuman user GetHuman-319301 from November 13th, 2017
Background on GetHuman-319301's case
GetHuman: GetHuman-319301 - can you tell our other Crocs customers when your case took place?
GetHuman-319301: Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Crocs, and if so, how?
GetHuman: And which of these common Crocs customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319301 a list of common Crocs problems)
GetHuman-319301: "Returns" was why I was trying to call.
GetHuman-319301's review of Crocs customer service
GetHuman: So how would you sum up your experience for GetHuman's Crocs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319301: Contacting the Service Rep (Cheryl) couldn't be easier and she was so helpful.My problem was solved in about * minutes.*Good for you, Crocs Service!
GetHuman: Let's quantify your experience contacting Crocs. On a scale of 1 to 5, how easy is it go get help on a Crocs problem?
GetHuman-319301: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319301: I'd give them a one out of five on communication.
GetHuman: And what about Crocs's ability to quickly and effectively address your problem?
GetHuman-319301: For that I would say one out of five.
GetHuman: And finally- any advice for other Crocs customers?
GetHuman-319301: Call them early in the day or late. Don't forget any personal or account information you might need for Crocs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319301 taken from his Crocs customer service problem that occurred on November 5th, 2017.
Crocs
1.00 of 5 stars | 4 reviews
GetHuman-319301's Crocs Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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