Crocs: Was allowed to look around the store without be...
A Crocs customer review by GetHuman user ~Pam from November 6th, 2017
Background on ~Pam's case
GetHuman: ~Pam - can you tell our other Crocs customers when your case took place?
~Pam: Yeah. It was afternoon, on November 5th.
GetHuman: Did you reach out to Crocs, and if so, how?
GetHuman: And which of these common Crocs customer issues best describes the reason you wanted to talk to them?
(Shows ~Pam a list of common Crocs problems)
~Pam: "Overcharge/Strange charge" was why I was trying to call.
~Pam's review of Crocs customer service
GetHuman: So how would you sum up your experience for GetHuman's Crocs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pam: Was allowed to look around the store without being tailed by a sales clerk but when I needed help to find a size the clerk was right there to help me.
GetHuman: Let's quantify your experience contacting Crocs. On a scale of 1 to 5, how easy is it go get help on a Crocs problem?
~Pam: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pam: I'd give them a three out of five on communication.
GetHuman: And what about Crocs's ability to quickly and effectively address your problem?
~Pam: For that I would say two out of five.
GetHuman: And finally- any advice for other Crocs customers?
~Pam: Call them early in the day or late. Don't forget any personal or account information you might need for Crocs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pam taken from his Crocs customer service problem that occurred on November 5th, 2017.
Crocs
1.00 of 5 stars | 4 reviews
~Pam's Crocs Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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