Cub Cadet: Customer Service Manager was out for the day...

A Cub Cadet customer review by GetHuman user ~Norgale from November 26th, 2017

Background on ~Norgale's case

GetHuman: ~Norgale - can you tell our other Cub Cadet customers when your case took place?
~Norgale: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Cub Cadet, and if so, how?
~Norgale: I used the 800-965-4282 number I found for on the GetHuman Cub Cadet customer phone number page I was on: Cub Cadet Customer Service Phone Number
GetHuman: And which of these common Cub Cadet customer issues best describes the reason you wanted to talk to them?
(Shows ~Norgale a list of common Cub Cadet problems)
~Norgale: "Complaint" was why I was trying to call.

~Norgale's review of Cub Cadet customer service

GetHuman: So how would you sum up your experience for GetHuman's Cub Cadet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Norgale: Customer Service Manager was out for the day. No one else is there that can assist me on a problem I've been waiting * months to resolve.
GetHuman: Let's quantify your experience contacting Cub Cadet. On a scale of 1 to 5, how easy is it go get help on a Cub Cadet problem?
~Norgale: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Norgale: I'd give them a two out of five on communication.
GetHuman: And what about Cub Cadet's ability to quickly and effectively address your problem?
~Norgale: For that I would say one out of five.
GetHuman: And finally- any advice for other Cub Cadet customers?
~Norgale: Call them early in the day or late. Don't forget any personal or account information you might need for Cub Cadet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Norgale taken from his Cub Cadet customer service problem that occurred on November 18th, 2017.

Cub Cadet

2.25 of 5 stars | 21 reviews

~Norgale's Cub Cadet Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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