Cub Cadet: Sent me a lawn edger dumped loosely on a box...
A Cub Cadet customer review by GetHuman user ~One time only cub cadet custom from November 28th, 2017
Background on ~One time only cub cadet custom's case
GetHuman: ~One time only cub cadet custom - can you tell our other Cub Cadet customers when your case took place?
~One time only cub cadet custom: Yeah. It was afternoon, on November 26th.
GetHuman: Did you reach out to Cub Cadet, and if so, how?
GetHuman: And which of these common Cub Cadet customer issues best describes the reason you wanted to talk to them?
(Shows ~One time only cub cadet custom a list of common Cub Cadet problems)
~One time only cub cadet custom: "Where to buy" was why I was trying to call.
~One time only cub cadet custom's review of Cub Cadet customer service
GetHuman: So how would you sum up your experience for GetHuman's Cub Cadet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~One time only cub cadet custom: Sent me a lawn edger dumped loosely on a box. Looks like it was used before. Customer service is nightmarish. All their systems are designed to irritate you, requiring you to give them the same information about you (which they already have) over and over again. Then, when you ask for a supervisor, you are left on hold until you hang up.
GetHuman: Let's quantify your experience contacting Cub Cadet. On a scale of 1 to 5, how easy is it go get help on a Cub Cadet problem?
~One time only cub cadet custom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~One time only cub cadet custom: I'd give them a three out of five on communication.
GetHuman: And what about Cub Cadet's ability to quickly and effectively address your problem?
~One time only cub cadet custom: For that I would say one out of five.
GetHuman: And finally- any advice for other Cub Cadet customers?
~One time only cub cadet custom: Call them early in the day or late. Don't forget any personal or account information you might need for Cub Cadet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~One time only cub cadet custom taken from his Cub Cadet customer service problem that occurred on November 26th, 2017.