Cub Cadet: Was told product was still under warranty but t...
A Cub Cadet customer review by GetHuman user GetHuman-226180 from November 16th, 2017
Background on GetHuman-226180's case
GetHuman: GetHuman-226180 - can you tell our other Cub Cadet customers when your case took place?
GetHuman-226180: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Cub Cadet, and if so, how?
GetHuman: And which of these common Cub Cadet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-226180 a list of common Cub Cadet problems)
GetHuman-226180: "Returns" was why I was trying to call.
GetHuman-226180's review of Cub Cadet customer service
GetHuman: So how would you sum up your experience for GetHuman's Cub Cadet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-226180: Was told product was still under warranty but they could not fix it or repair it because no service center was near where I lived....and no I could not mail it to a repair center.
GetHuman: Let's quantify your experience contacting Cub Cadet. On a scale of 1 to 5, how easy is it go get help on a Cub Cadet problem?
GetHuman-226180: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-226180: I'd give them a four out of five on communication.
GetHuman: And what about Cub Cadet's ability to quickly and effectively address your problem?
GetHuman-226180: For that I would say three out of five.
GetHuman: And finally- any advice for other Cub Cadet customers?
GetHuman-226180: Call them early in the day or late. Don't forget any personal or account information you might need for Cub Cadet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-226180 taken from his Cub Cadet customer service problem that occurred on November 14th, 2017.