Cuisinart: After waiting ** minutes, service rep gave a ro...
A Cuisinart customer review by GetHuman user GetHuman-200978 from November 14th, 2017
Background on GetHuman-200978's case
GetHuman: GetHuman-200978 - can you tell our other Cuisinart customers when your case took place?
GetHuman-200978: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Cuisinart, and if so, how?
GetHuman: And which of these common Cuisinart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200978 a list of common Cuisinart problems)
GetHuman-200978: "Repairs" was why I was trying to call.
GetHuman-200978's review of Cuisinart customer service
GetHuman: So how would you sum up your experience for GetHuman's Cuisinart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200978: After waiting ** minutes, service rep gave a rote answer & then hung up on me. I called again, waiting another ** minutes, & another rep replied (as did the earlier one) that the cookware is designed to be used on low to medium heat. I knew that* however, in three instances I let the pans run dry and burned--to the point of a black crust--the food. They cleaned up just fine, but I need to know if they are still safe to use, that is, well the chemicals present in non-stick cookware now be released every time I use the pans. My cookware set has a serial number of V*****OM
GetHuman: Let's quantify your experience contacting Cuisinart. On a scale of 1 to 5, how easy is it go get help on a Cuisinart problem?
GetHuman-200978: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200978: I'd give them a one out of five on communication.
GetHuman: And what about Cuisinart's ability to quickly and effectively address your problem?
GetHuman-200978: For that I would say two out of five.
GetHuman: And finally- any advice for other Cuisinart customers?
GetHuman-200978: Call them early in the day or late. Don't forget any personal or account information you might need for Cuisinart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200978 taken from his Cuisinart customer service problem that occurred on November 10th, 2017.