Cuisinart: Sending a new coffee maker after our * year old...
A Cuisinart customer review by GetHuman user GetHuman-164792 from November 24th, 2017
Background on GetHuman-164792's case
GetHuman: GetHuman-164792 - can you tell our other Cuisinart customers when your case took place?
GetHuman-164792: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Cuisinart, and if so, how?
GetHuman: And which of these common Cuisinart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-164792 a list of common Cuisinart problems)
GetHuman-164792: "Warranty claim" was why I was trying to call.
GetHuman-164792's review of Cuisinart customer service
GetHuman: So how would you sum up your experience for GetHuman's Cuisinart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-164792: Sending a new coffee maker after our * year old one "burned out". No problem...great customer service.
GetHuman: Let's quantify your experience contacting Cuisinart. On a scale of 1 to 5, how easy is it go get help on a Cuisinart problem?
GetHuman-164792: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-164792: I'd give them a three out of five on communication.
GetHuman: And what about Cuisinart's ability to quickly and effectively address your problem?
GetHuman-164792: For that I would say five out of five.
GetHuman: And finally- any advice for other Cuisinart customers?
GetHuman-164792: Call them early in the day or late. Don't forget any personal or account information you might need for Cuisinart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-164792 taken from his Cuisinart customer service problem that occurred on November 15th, 2017.