Cuisinart: Was instructed on the first call to clean the u...
A Cuisinart customer review by GetHuman user ~Michael S from November 20th, 2017
Background on ~Michael S's case
GetHuman: ~Michael S - can you tell our other Cuisinart customers when your case took place?
~Michael S: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Cuisinart, and if so, how?
GetHuman: And which of these common Cuisinart customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael S a list of common Cuisinart problems)
~Michael S: "Complaint" was why I was trying to call.
~Michael S's review of Cuisinart customer service
GetHuman: So how would you sum up your experience for GetHuman's Cuisinart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael S: Was instructed on the first call to clean the unit and then unplug for one hour to reset the coffeepot if this did not work that the unit was under warranty and would replaced. Followed instructions and then called back to have the unit replaced. On the second call was told that unit was a replacement for a previous unit and was now out of warranty. Customer service rep would not let me speak with a manager or provide a number to call for further assistance. Recommend that anyone who reads this stays away from Cuisinart products. They will not last even a year. Go with a cheap pot like Black and Decker at least they last.
GetHuman: Let's quantify your experience contacting Cuisinart. On a scale of 1 to 5, how easy is it go get help on a Cuisinart problem?
~Michael S: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael S: I'd give them a one out of five on communication.
GetHuman: And what about Cuisinart's ability to quickly and effectively address your problem?
~Michael S: For that I would say two out of five.
GetHuman: And finally- any advice for other Cuisinart customers?
~Michael S: Call them early in the day or late. Don't forget any personal or account information you might need for Cuisinart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael S taken from his Cuisinart customer service problem that occurred on November 18th, 2017.