Cuisinart: I paid a fortune for an espresso machine, bough...
A Cuisinart customer review by GetHuman user ~at from November 19th, 2017
Background on ~at's case
GetHuman: ~at - can you tell our other Cuisinart customers when your case took place?
~at: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Cuisinart, and if so, how?
GetHuman: And which of these common Cuisinart customer issues best describes the reason you wanted to talk to them?
(Shows ~at a list of common Cuisinart problems)
~at: "Where to buy" was why I was trying to call.
~at's review of Cuisinart customer service
GetHuman: So how would you sum up your experience for GetHuman's Cuisinart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~at: I paid a fortune for an espresso machine, bought it because it was Cuisinart, all of my coffee appliances are.Didn't work out of the box..none in stock, they will replace when they get it but don't know when that will be!!!!
GetHuman: Let's quantify your experience contacting Cuisinart. On a scale of 1 to 5, how easy is it go get help on a Cuisinart problem?
~at: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~at: I'd give them a four out of five on communication.
GetHuman: And what about Cuisinart's ability to quickly and effectively address your problem?
~at: For that I would say three out of five.
GetHuman: And finally- any advice for other Cuisinart customers?
~at: Call them early in the day or late. Don't forget any personal or account information you might need for Cuisinart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~at taken from his Cuisinart customer service problem that occurred on November 14th, 2017.