Cuisinart: I purchased a stainless steel can opener last X...
A Cuisinart customer review by GetHuman user ~Ithacacook from November 18th, 2017
Background on ~Ithacacook's case
GetHuman: ~Ithacacook - can you tell our other Cuisinart customers when your case took place?
~Ithacacook: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Cuisinart, and if so, how?
GetHuman: And which of these common Cuisinart customer issues best describes the reason you wanted to talk to them?
(Shows ~Ithacacook a list of common Cuisinart problems)
~Ithacacook: "Complaint" was why I was trying to call.
~Ithacacook's review of Cuisinart customer service
GetHuman: So how would you sum up your experience for GetHuman's Cuisinart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ithacacook: I purchased a stainless steel can opener last Xmas. It has been replaced by the seller * times Excellent customer service from Chef's catalog. However the darn thing still doesn't work . It will open about * in * cans. If it does it open a can it will often drop it when it completes its cut. Cuisinart wants me to go back to Chef's because they (Cuisinart) will make me pay shipping to get my can opener repaired. I think it's a manufacturing defect and Chef's has been more than fair!! I used to think the world of Cuisinart products...now not so much.
GetHuman: Let's quantify your experience contacting Cuisinart. On a scale of 1 to 5, how easy is it go get help on a Cuisinart problem?
~Ithacacook: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ithacacook: I'd give them a three out of five on communication.
GetHuman: And what about Cuisinart's ability to quickly and effectively address your problem?
~Ithacacook: For that I would say four out of five.
GetHuman: And finally- any advice for other Cuisinart customers?
~Ithacacook: Call them early in the day or late. Don't forget any personal or account information you might need for Cuisinart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ithacacook taken from his Cuisinart customer service problem that occurred on November 14th, 2017.