CuraScript: I, too, am forced to use this pharmacy by my in...
A CuraScript customer review by GetHuman user ~me from November 6th, 2017
Background on ~me's case
GetHuman: ~me - can you tell our other CuraScript customers when your case took place?
~me: Sure. It was afternoon, on November 1st.
GetHuman: Did you reach out to CuraScript, and if so, how?
GetHuman: And which of these common CuraScript customer issues best describes the reason you wanted to talk to them?
(Shows ~me a list of common CuraScript problems)
~me: "Make an order" was why I was trying to call.
~me's review of CuraScript customer service
GetHuman: So how would you sum up your experience for GetHuman's CuraScript customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~me: I, too, am forced to use this pharmacy by my insurance policy rules, and I hate them. I've had nothing but problems. If you mail paper scripts to them, they lose them and don't record the info in the computer. If you change doctors, they don't make a note of it and keep pestering the old doc with rx refill requests. I've gone without my medications numerous times because I run out while fighting with them to get the needed refills and fighting their incompetence. I escalated a call to a supervisor once, who didn't have an answer for me but said she would have the other supervisors investigate each of their call center reps. So basically if you have a problem they hand it off one to another and nobody ever takes ownership or solves the problem. I've written one formal letter to my insurance company complaining about them, and I'm about to write another one. The way they save money is by not actually helping the consumer and not solving problems. They could care less about custo
GetHuman: Let's quantify your experience contacting CuraScript. On a scale of 1 to 5, how easy is it go get help on a CuraScript problem?
~me: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~me: I'd give them a one out of five on communication.
GetHuman: And what about CuraScript's ability to quickly and effectively address your problem?
~me: For that I would say one out of five.
GetHuman: And finally- any advice for other CuraScript customers?
~me: Call them early in the day or late. Don't forget any personal or account information you might need for CuraScript to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~me taken from his CuraScript customer service problem that occurred on November 1st, 2017.