CuraScript: Worst company I have ever dealt with. I am for...
A CuraScript customer review by GetHuman user ~Mattatl from November 12th, 2017
Background on ~Mattatl's case
GetHuman: ~Mattatl - can you tell our other CuraScript customers when your case took place?
~Mattatl: Sure. It was late at night, on November 10th.
GetHuman: Did you reach out to CuraScript, and if so, how?
GetHuman: And which of these common CuraScript customer issues best describes the reason you wanted to talk to them?
(Shows ~Mattatl a list of common CuraScript problems)
~Mattatl: "Make an order" was why I was trying to call.
~Mattatl's review of CuraScript customer service
GetHuman: So how would you sum up your experience for GetHuman's CuraScript customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mattatl: Worst company I have ever dealt with. I am forced to use this mail order pharmacy because of my health insurance, but the cost of my medication is not a bit cheaper with this company than with my local pharmacy. I have to suspect that my insurance company is getting a huge kickback from this pharmacy because I'm not sure that anyone would ever use them if they had the ability to choose another pharmacy. It takes over a week to get the medication and you are forced to deal with a phone computer system for just about everything you do, otherwise, you have to wait **-** minutes for a real person.
GetHuman: Let's quantify your experience contacting CuraScript. On a scale of 1 to 5, how easy is it go get help on a CuraScript problem?
~Mattatl: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mattatl: I'd give them a one out of five on communication.
GetHuman: And what about CuraScript's ability to quickly and effectively address your problem?
~Mattatl: For that I would say one out of five.
GetHuman: And finally- any advice for other CuraScript customers?
~Mattatl: Call them early in the day or late. Don't forget any personal or account information you might need for CuraScript to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mattatl taken from his CuraScript customer service problem that occurred on November 10th, 2017.