CuraScript: I was forced by insurance to start using Curasc...
A CuraScript customer review by GetHuman user ~robs707 from November 4th, 2017
Background on ~robs707's case
GetHuman: ~robs707 - can you tell our other CuraScript customers when your case took place?
~robs707: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to CuraScript, and if so, how?
GetHuman: And which of these common CuraScript customer issues best describes the reason you wanted to talk to them?
(Shows ~robs707 a list of common CuraScript problems)
~robs707: "Returns" was why I was trying to call.
~robs707's review of CuraScript customer service
GetHuman: So how would you sum up your experience for GetHuman's CuraScript customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~robs707: I was forced by insurance to start using Curascript*Escript about * months ago. Every single month there has been a problem getting Rx properly. They either really don't know what they are doing or they are deliberately trying to make it diffucult for patients. I am at my wits end! Before this I used PrimeMail and they were SO GOOD. They knew all my meds and when they were due to be refilled and everything. With Curascript you have to be totally on top of everything and spend a LOT of your time calling them and arguing with them.*Last week I got a robo-call saying one of my Rx was due to be refilled, but not which one, and that I needed to call them. When I called them, the rep on the line didn't know anything about the robo-call, could not tell me which drug was due for a refill. I ended up guessing and turned out to be wrong. The rep went ahead and tried to refill that one and a couple days later I got a message that it was too soon to re-fill that Rx and that it would be do
GetHuman: Let's quantify your experience contacting CuraScript. On a scale of 1 to 5, how easy is it go get help on a CuraScript problem?
~robs707: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~robs707: I'd give them a three out of five on communication.
GetHuman: And what about CuraScript's ability to quickly and effectively address your problem?
~robs707: For that I would say two out of five.
GetHuman: And finally- any advice for other CuraScript customers?
~robs707: Call them early in the day or late. Don't forget any personal or account information you might need for CuraScript to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~robs707 taken from his CuraScript customer service problem that occurred on October 31st, 2017.